![]() My Razer peripheral will not work properly when used with a KVM switch. For any information regarding future products please visit our website or our social media outlets. Unfortunately, customer support has no information on future product or driver releases. I would like information on future Razer products. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-88. I think my Razer product is defective and would like an RMA/exchange. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. The product may be out of stock or the order may be under protection/fraud review. We are sorry if there are any delays in processing your order. I recently placed an order on the Razer Store and it still shows my order is "In Process". Where can I enter the code so I can use it to purchase products?įrom your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. ![]() I have a coupon/promotional/gift voucher code for the RazerStore. ![]() If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. How do I request or purchase replacement parts for my Razer product?įor a complete list of our current spare parts and accessories please click here. To correct this issue, uninstall the software and download the appropriate drivers from here. The language selection is based on the driver version installed on the computer. How do I change the language of Configurator? It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue. You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. Razer does make available some basic external spare parts at, but we are unable to supply any internal parts or repair guides. ![]() If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. Razer products are designed to work well beyond when the warranty has expired. My Razer mouse is out of warranty and is not working. ![]() We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How can I modify or disassemble my Razer product? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-88. ![]()
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